We Are Here To Answer Your Questions!!

How do I pay using PayPal?
We happily accept the PayPal payment method! It is very easy to use.

When you have your items in the shopping cart and you are ready to pay using PayPal, select the PayPal option on your order’s checkout page. It’s located within the credit card payment section of this page.

Payment from your PayPal account will be authorized after clicking the Place Order button on the checkout page.

Restricted Product Notice:
Due to PayPal’s restrictions, there are some items that cannot be paid for using the PayPal service. Please choose a different payment option for these few products.

How do I pay using a credit card or debit card?
This is the most popular payment method by far. We accept Visa, Mastercard, American Express, and Discover.

If your bank or debit card has a Visa or Mastercard symbol on the front, we can accept it just like a normal credit card!

With a credit card payment, when the order is submitted we only authorize the amount, no money is taken out of your account, even though it may not appear in the “available balance” the funds have not entered our account. Once your order has shipped the authorization becomes a settled transaction and that is when the funds will enter our account and the transaction is complete.

If your credit/debit card is declined, you will get an immediate message after clicking the Submit Order button. We will not know the reason why a card is declined. Contact your credit card company or bank for information or try carefully submitting the information again.

If you receive an error message or card decline make sure the card number and expiration date are correct and try submitting the order again. We may send you an email request for additional verification information. If we don’t hear back from you within seven days of that email your order will be cancelled and a refund issued.

What payment methods do you accept?

We provide several payment methods make purchasing from Stayfitcentral.com as convenient as possible. Below is a list of the payment methods that we accept.

Credit Or Debit Cards: We accept Visa, Mastercard, American Express, and Discover.

PayPal: If you have a PayPal account, you can use this choice to pay quickly and easily.

Do you check all orders for fraud?
Yes! We have many checks in place to be as sure as we can that an order is not fraud. We will check your billing address, your IP address, your credit card information and much more. We do this to protect our good customers!

Do you ask for additional verification on orders?
We may ask for additional information from you in order to verify your account. If we need you to verify further, we will need you to verify the billing address for the card used, as well as a picture of the cardholder’s government issued photo ID, such as a passport or driver’s license.

What happens if a product I want is on backorder?
We do our best to ensure that backorders are a rare occurrence. If you notice that a product is labeled “On Backorder” in our store, you are still able to order it! We’ll hold your order and ship the item(s) out the moment they arrive at our doors!

If a full order is backordered: If all of the products you ordered are out of stock, nothing will be shipped until the item(s) are back in stock. Luckily, most items are replenished within only a few days! We will notify you by email within 24 hours of your purchase informing you these items are temporarily unavailable. We’ll then send you a second email as soon as they ship! If you don’t wish to wait, no problem- you can cancel or swap the item(s) out at any time by contacting our customer service team.

If part of order is backordered (partial shipment): If you have a larger order with most items in stock, you can almost always count on those shipping right away. The backordered item(s) will be shipped as soon as they become available! This is called a “partial shipment.” We know how frustrating it is to wait for one last thing, so if you don’t wish to wait for the remaining product(s), you can always change it for something similar or remove it from the order altogether. If your order does have to be shipped in multiple packages, we’ll never charge you for the split shipment. We believe in getting you what you paid for as quickly as possible, regardless of how many boxes we have to send.

What are your Customer Service center hours of operation?
You can contact us toll free, 24 hours a day, 7 days a week at: 1-888-658-1826. If someone is not available to speak with you at the time of your call, please leave a detailed voice mail and will return your call by the end of the business day.

We are also open on most American holidays, however, we will most likely only be able to respond to emails on those days. If you can’t reach us by phone at first, please feel free to email any questions you may have to our customer service.

When will I receive a return label?
Returns that are qualified for return labels are items that were shipped incorrectly, defective, damaged, expired, and/or made you very sick (vomiting, severe headaches). We cannot issue return labels due to preference (not liking the taste) or not getting the desired effects from the product(s).

If your return qualifies for a return label, please contact our  customer service  team at service@stayfitcentral.com.

Can I return or exchange a product that I opened already?
We want to make sure that you are always 100% satisfied with Stayfitcentral.com. If you ever wish to return an item that you’ve opened or used, we won’t be able to refund you- but can almost always offer an in store credit or a replacement item! To make a return, please contact our  customer service  team at service@stayfitcentral.com.  We’ll need your name, order number, reason for return, and if you will want a replacement item or an in-store credit.

Then, send the item(s) in a carefully packed box to Stayfitcentral.com; Attention: Returns. The shipping warehouse address is on the top left corner of the packing label (outside of box) and on the packing slip (inside of box).

We recommend using a shipping method that assigns step-by-step tracking to your package when returning the item to our warehouse (so you can ensure its arrival to our warehouse). We are not responsible for the amount of time it takes for the item to be returned to our facility, or if the item is lost or broken during the process.

Items that are OPENED must be returned within 30 days, and we cannot accept returns on items that you received from a previous exchange. If you ordered the item more than 30 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. If you placed the order for this item more than 60 days ago, then unfortunately we are unable to accept the return. As always, please feel free to contact us with any additional questions!

Do you charge a restocking fee for returns?
It depends on the reason for the return and the amount of time that it takes you to return it. If the item is NOT opened, you can return it within 45 days and there will be no restocking fee. If the item is opened, you can return it for an exchange or in-store credit within 30 days with no re-stocking fees. If you return your item after these dates, you will be charged a small 25% restocking fee. We do not accept returns from orders that were placed past 60 days.

To process a return please email our customer service  team at service@stayfitcentral.com.

What happens if I receive a damaged product?
We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition! Unfortunately, in rare cases items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible!

To get a replacement please email our  customer service  team immediately at service@stayfitcentral.com  and let us know your name, order number, and the item that was damaged. We will then ship a replacement for the damaged item(s) immediately. We will also email a prepaid return label to our U.S. customers to retrieve the unusable item(s). Please be sure to have your order number handy when contacting us. We apologize for any trouble this has caused you!

What happens if I receive the wrong product?
Don’t worry, we will take care of this for you in record time! We take great measures to ensure that packages arrive to you not only quickly, but in perfect condition! Unfortunately, in some cases items may be the wrong product, flavor, size or color. We understand your frustration and we will do everything we can to replace the product as fast as possible!

To get a replacement please email our customer service team immediately at service@stayfitcentral.com and let us know your name, order number, and the item that was not received. We will then ship a replacement for the incorrect item(s) immediately. We will also email a prepaid return label to our U.S. customers to retrieve the wrong item(s). We apologize for any trouble this has caused you!

If you ordered the item more than 45 days ago, you can still return the products for an in store credit, but we will charge a 25% re-stocking fee. We can take care of this for you right away!

If you placed the order for this item more than 60 days ago, we apologize, but we are unable to accept the return.

When will I receive my refund?
If you are to receive a refund from us for any reason, it will be processed within 2-5 business days! If you paid by credit/debit or PayPal it may take up to five business days before the refund is reflected upon your account statement. The amount will be refunded back to the account used in the original purchase. If this account is closed or the credit/debit card used is now expired, then you will be refunded with a cashier’s check via mail. If you paid by wire transfer the refund should arrive by mail to your shipping address via cashier’s check within 7-14 business days, depending on your location. We will work very hard to ensure you receive your refund quickly!

Do you ship to APO, FPO, or DPO military addresses?
Yes, we can ship to APO/FPO/DPO military addresses with no problem! You must choose the Military 3-8 Days shipping option.

How to ship to your APO/FPO/DPO address:

First of all, be sure to choose the Military 3-8 Days shipping option. Do not choose any other shipping method, for this is the only option that delivers to FPO/DPO/APO addresses.

Use the following format for filling out the address form:

John Smith
Address Line 1
Additional Address Info (if needed)
APO, AP 91645 (ZIP Code for your location)
USA

You do not need to enter in the actual city, state, or country of where you are located. Enter APO, DPO, or FPO for the city and AP or AE for the state. You will be surprised at how quickly your shipment arrives! If your package is being shipped to a military address within the USA, then it may be delivered in 3-8 business days. If the delivery destination is outside the USA the delivery time will be a bit longer, but it will still arrive very quickly.

What are your shipping rates within the USA?

We charge a flat, $6.95 shipping fee on all orders, no matter how many products you order. This low cost shipping charge is just one more way that we deliver more value to you. This low cost shipping charge is just one more way that we deliver more value to you.

Do You Ship To PO Boxes?
Yes, we can ship to PO boxes with no problem! The process is extremely simple. Fill out your shipping address information during the checkout process. Our system will then automatically select the correct shipping option to get your order delivered directly to the Post Office box you specified.

Will I be notified when my package ships?
Yes! We will send you an e-mail as soon as your order ships. This email contains all of the information regarding your shipment, including its tracking number. If your order cannot ship for some reason, you will be notified within 24 hours.

Will my order be secure?
Stayfitcentral.com is a 100% secure place to do business. Our server hardware is housed in a secure underground facility. To gain entry you must pass through a security gate and show your pass and identification. Security cameras and officers monitor this area 24 hours a day, 7 days a week, 365 days a year.

All transactions take place over an SSL high-bit encryption server. Once you are taken to the payment information page of our shopping cart, you will notice the lock or key in the address bar of your browser, indicating the transaction is being done over a secure server. Our shopping cart is secure and tested daily!

We do not store credit card information on web site servers. Within seconds your credit card information is processed and deleted from our system.

Can I track my order online? 

Yes! When you finish your purchase, we send you an email with the tracking number.

Do you give out customer information?
Absolutely not! We strongly believe in the privacy of our customers and we truly dislike spam and wasteful advertisements. This is one of our core values. We personally don’t appreciate having our personal information given out to other companies, so we would never do this to you. Many companies have approached us about purchasing customer contact information, but we deny them every time. Most greedy businesses believe this is just another way to make some cash.

Do you send me unsolicited email if I order?
No. The only way you will receive emails from us is if you opt-in to our customer newsletter during the checkout process.

You may opt out at any time by selecting the “Unsubscribe” link at the bottom of these emails. If you place an order after unsubscribing from our promotional emails, you will NOT be opted back in to start receiving them again. We will NEVER sell or give out your private information – no matter what! That is our promise to you.

How Will My Order Appear On My Credit Card Statement?

How do I change my shipping address?
If your order has been shipped: If your order has already been shipped, then it is too late to change your shipping address even if you call or email right after you place your order. If that happens, the order may be delivered to the wrong place, but it will most likely be shipped back to us. However, it may take awhile to get back to us, but when it does we will be sure to ship it to the new address that you have given to us. When the package is returned you will be notified via email, within 24 hours. If you decide against having the package shipped again, we can refund you for the product(s) purchased as soon as we get them back. The shipping address provided during checkout will be used to ship the items.

If your order has not shipped: If your order has not yet shipped we can adjust the address for you!  Send an email to customer service. at service@stayfitcentral.com.

How do I cancel my order?
If your order has shipped: If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange. Of course, the shipping fee can not be refunded since we had to pay the shipping company already.

Check out our “Returns And Exchanges” section for more information.

If your order has not shipped: If your order has not yet shipped, we can cancel it with no problem! Send an email to our customer service.